Praise from Care Quality Commission for Mount Pleasant

Staff at Mount Pleasant Care Home grouped together to show off their new CQC 'Good' rated banner

Mount Pleasant Care Home, has been praised in its latest Care Quality Commission (CQC) report for service which is ‘consistently managed and well-led’ in an unannounced inspection.

The care home was rated as Good in each of the five inspection categories ‘safe, effective, caring, responsive’ and ‘well-led’ during the visit. In line with the CQC’s new ways of working following the COVID-19 pandemic, the infection control and prevention measures in place were inspected in full. This is to ensure the home is prepared in preventing or managing any infection outbreak. It is the fourth consecutive time Mount Pleasant has received a ‘Good’ overall rating.

Inspectors noted that each individual’s care was designed and planned to meet their unique needs. Residents are supported to have maximum choice and control of their lives and staff support them by offering one-to-one activities in their own rooms or the opportunity to go out into the community if that is what they enjoy.

Staff are proud to work as part of a team to care for people. One staff member stated ‘I feel 100% supported. I really like the registered manager and get on well with them’.

Relatives praised the team saying they were impressed with the care delivered and communication from management. Relatives said of staff, “they are very good, and I am confident with my relative there.” Another relative said, “I have been nothing but impressed with staff, care and sympathy, I think it’s a good home.”

A regular visiting professional stated that they felt residents were well cared for and noted ‘a strong bond has been built within the home during the pandemic, the manager handled the crisis well’.

Nikki Kelly, Home Manager, said: “We are all delighted that the CQC inspectors have recognised what a great team we have here, and how well they have managed through such a difficult period.”

To find out about life at Mount Pleasant, the inspectors spoke with four people who live at the home, six relatives and visiting healthcare professionals who have regular contact with the home.

They also interviewed 14 members of staff including the registered manager, deputy manager, the chef, the activities staff, care staff, housekeeping staff and the site maintenance officer.

The team also reviewed care records for three residents including their assessments, care plans and risk assessments were inspected, as well as staff recruitment files, the management of medicines, health and safety records and quality monitoring systems.