Home Manager Nikki and her team at Mount Pleasant Care Home, in Burton upon Trent, Staffordshire are delighted to have received a ‘Good’ rating from care regulators, The Care Quality Commission (CQC), following an unannounced inspection.
Mount Pleasant a modern, purpose-built care home, provides residential and nursing dementia care for up to 50 elderly residents. To ensure high quality care and support the team benefit from Aria Care’s specialist award winning in-house dementia training to support those living with dementia and actively promote dementia awareness developing and growing a dementia friendly community through sharing their knowledge, skills and shared experience.
Colleagues are delighted that during their visit, Inspectors noted that residents live in a safe, caring, well-led, responsive and effective environment, cared for by sufficient numbers of highly-trained staff who are kind and considerate in their approach to care and support and who know residents well. Inspectors commented that: “We saw, and people confirmed they were treated with kindness and consideration by the staff team.” and continued by saying, “people were supported in line with best practice, which led to good outcomes for people and promoted a good quality of life.”
As part of the rigerous inspection process Inspectors spoke to ten people, three visitors, eight members of staff, the registered manager, deputy and regional manager. They looked at the care records for people and the management of medicines in the home, also reviewing recruitment records, sampled supervisions and training records. They also looked at records relating to the quality and management of the service. Feedback the CQC received about the management team demonstrated they listened and took any feedback as an opportunity to make improvements for residents, relatives and colleagues alike.
