CQC praises our improvements at Miranda House

Senior woman playing bingo in care home, on a table with other senior women.

Our staff and residents in Royal Wootton Bassett are celebrating after a recent Care Quality Commission (CQC) inspection saw their rating improve to ‘Good’.

Miranda House provides residential care, dementia care, nursing and palliative care and was praised for ‘making changes to improve outcomes for people’.

Inspectors from the CQC noted that new care plans and training had been implemented since the previous visit, along with a new management team.

The CQC report also found that our team was taking action to improve dementia care and support, stating that ‘a new dementia strategy had been produced and the home was providing training, guidance and additional support to staff to improve dementia care.’

Home Manager Mandi Short, who has worked in the care sector for 34 years, said they had been working closely with the CQC to improve its standards.

“We are absolutely delighted with the results of our recent CQC inspection. The whole team has worked so hard to ensure the action plan dedicated to getting our rating up was enforced and that shows in this fantastic result.

“It was great to see recognition of how happy and well-looked after residents are. My sincere thanks go to our care team and wider workforce who have helped us achieve this.”

One resident said: “I love it here, the staff are very kind to us, and give us everything. I feel safe because of all their care and attention.”

Another resident commented: “Staff have all got nice smiles, it is a happy place, kind carers, and we have so much fun here.”

The report also noted good teamwork and in particular, working together to meet people’s needs and giving the home a relaxing and calming feel. One relative commented: “Staff get on with each other and it feels good here.” Another added: “Pleasing place to visit, the carers are so helpful and the home has a good family atmosphere.”

The team at Miranda House is already working on the next plan based on the organisational values and ethos of person-centred care.

To find out more about Miranda House or to visit the care home, visit https://www.ariacare.co.uk/find-a-home/miranda-house-in-royal-wootton-bassett or call the friendly team on 0808 223 5525.