“More than kind, they are fantastic.” Just one comment from a relative of a resident at a recent unannounced inspection by the Care Quality Commission (CQC) at Cranmer Court Care Home in Warlingham, Surrey, that rated the service as ‘Good’.
The CQC grades the services delivered in care homes in five categories (Safe, Effective, Caring, Responsive and Well-led) and in 2020, Cranmer Court had previously been assessed as ‘requiring improvement’, so this latest ‘Good’ rating is a fantastic result.
The CQC inspectors interviewed many members of staff including the Home Manager, regional manager, deputy manager, care workers, nursing staff, wellbeing supervisor and head chef; they also reviewed care and administration records for residents and staff, as well as policies and procedures and the management of the service.
Cranmer Court delivers the highest standard of Residential and Dementia Care for up to 62 residents in a friendly, homely and supportive environment. Residents praised the care team, informing inspectors that staff supported them in a personalised way, with comments such as, “Staff are lovely, and they really know me.”
The inspection report also observed that staff spoke about residents in a respectful way, with comments such as, “I exercise patience and gentleness at all times. I try to get time in the day to actually sit and chat with people. It is these (such) times that we often get a different response from people and they share their life stories.”
Norah Davey, Cranmer Court Home Manager, (pictured with her team) was delighted with the improved rating. “This is all down to the fantastic teams’ hard work, person-centred care and dedication during the challenging times of the pandemic. We provide a friendly and supporting environment that enables our residents to live their lives to the full. We are thrilled at our new ‘Good’ rating and look forward to welcoming many more residents into our lovely home in the coming months.”